Refund policy

Last Updated: September 14, 2026

At CheriZubek, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days after the date your order is delivered, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the item must:

Be requested for return within 30 days after the delivery date.
Be unused and undamaged.
Be in its original condition and, where applicable, in its original packaging.
Include all original accessories and components that were included with the order.
Be accompanied by valid proof of purchase, such as your order number or receipt.

We may refuse a return if the item has been used, damaged, altered, or returned in a condition that is materially different from the condition in which it was received.

2. Items That Are Not Eligible for Return

Items marked as final sale are not eligible for return unless otherwise required by applicable law.

If a product has special return restrictions, those restrictions will be clearly stated on the applicable product page before purchase.

3. How to Request a Return

To request a return, please contact us at:

Email: support@cherizubek.com
Phone: +1 (425) 441-3330

Please include:

Your order number
The name of the item you would like to return
The reason for the return
Photos of the item if it is damaged or defective

We will provide return instructions after reviewing your request.

Please do not send an item back without first contacting us and receiving return instructions.

4. Return Shipping Costs

Unless an item is defective, damaged upon arrival, or we sent the wrong item, the customer is responsible for applicable return shipping costs.

If the item is defective, damaged upon arrival, or incorrect due to an error on our part, please contact us before returning the item. We will review the situation and provide appropriate return instructions.

5. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

A damaged item
A defective item
An incorrect item
An item that is missing essential components

Please provide your order number and clear photos of the issue. We will review the information and, when appropriate, offer a replacement or refund.

6. Refunds

Once the returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part, such as an incorrect or defective item.

7. Exchanges

If an eligible item needs to be exchanged, please contact us at support@cherizubek.com.

Depending on product availability, we may provide an exchange or another appropriate resolution.

8. Return Address

Returns must be sent only to the return address provided by our customer service team.

Do not send returns to an address listed on this website unless our customer service team has specifically instructed you to do so.

9. Contact Us

If you have questions about a return or refund, please contact:

CHERI ZUBEK CZA LLC
306 5TH AVE NW APT B
PUYALLUP, WA 98371
United States